Embracing & Managing Negative Feedback
The immediate access to citizen feedback rendered possible by our digital world presents new and faster means for government organizations to improve their services. While the government recognizes the...
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Improving the Citizen Experience With Government
Your first step to increasing public trust Over the last 50 years, research organizations have documented falling public trust in key institutions, from business, to media, to government. While it’s...
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4 Tips to Start Gathering Citizen Feedback
This blog was authored by Cliff Heyne, Citizen Experience Program Manager for Team North Dakota. You are not your own customer. I was reminded of this recently when trying to find a link on a...
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